1. Acceptance of Terms

By using ThanksBusDriver.com ("the Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. We reserve the right to update these Terms at any time; continued use constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old to register as a driver or to send a thank‑you. By using the Platform, you represent and warrant that you are 18 or older. If you are under 18, you are prohibited from using the Platform.

3. Account Registration

Drivers must provide accurate, complete, and current information during registration, including full name, company, email, phone number, photo, and badge/ID. You are solely responsible for maintaining the confidentiality of your phone number and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. Driver Verification & Approval

All driver registrations are subject to verification and approval by the Platform. We reserve the right to reject, suspend, or deactivate any registration for any reason, including but not limited to incomplete information, suspected fraud, or failure to prove affiliation with a legitimate school or transport company.

5. Points & Redemptions

5.1 Points: Points are awarded to drivers when a user sends a thank‑you with a paid transaction. Points have no cash value, are non‑transferable, and cannot be exchanged for real currency. Points are not a form of currency and are solely a measure of appreciation within the Platform.

5.2 Redemptions: Points may be redeemed for physical items listed in the Platform's wishlist, subject to availability, stock levels, and administrative approval. Redemption requests are not guaranteed; we may reject any request if the item is out of stock, discontinued, or if the driver's account is flagged for review. All redemptions are final and cannot be reversed once approved.

5.3 Shipping: Redemption items will be shipped to the address provided by the driver during the redemption process. Shipping costs, if any, will be clearly communicated before finalising the redemption. We are not responsible for delays caused by third‑party shipping carriers or for lost or damaged items after shipment.

5.4 Points Expiry: We reserve the right to expire points if a driver's account is inactive for 12 consecutive months. We will notify you via email before points expire.

6. Payments & Transaction Fees

Users who send a thank‑you make a payment via Stripe. The payment amount corresponds to the point value selected (e.g., $5 = 5 points). Stripe processes all payments; we do not store credit card or payment details. We are not liable for Stripe's processing errors but will assist in resolving any payment issues. All payments are final and non‑refundable except as stated in our Refund Policy.

7. Monthly Maintenance Fee

To maintain the Platform, we deduct a fixed fee of 2 points from each driver's balance on the 11th of each month, provided the balance is at least 10 points. If the balance is below 10 points, no fee is deducted until the balance reaches 10 or more. This fee is not a cash charge; it is deducted from points already earned.

8. Prohibited Activities

You must not:

• Use the Platform for any unlawful purpose;
• Create fake accounts, impersonate others, or provide false information;
• Attempt to manipulate points, redemptions, or payments;
• Harass, abuse, or defame other users or drivers;
• Reverse engineer, copy, or distribute any part of the Platform;
• Use the Platform to transmit viruses, malware, or other harmful code.

9. Termination & Suspension

We may terminate or suspend your account immediately, without notice, if you violate these Terms, engage in fraudulent activity, or if we determine that your use of the Platform poses a risk to others. Upon termination, all points and redemption requests are forfeited and no refunds will be issued.

10. Intellectual Property

All content on the Platform, including logos, designs, text, graphics, and software, is owned by us or our licensors. You may not reproduce, modify, or create derivative works without prior written permission.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available". We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non‑infringement. We do not guarantee that the Platform will be uninterrupted, error‑free, or secure.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including loss of points, inability to redeem, or any payment disputes. Our total liability shall not exceed the amount you paid to us in the six months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless ThanksBusDriver.com, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or your misuse of the Platform.

14. Governing Law & Arbitration

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved through binding arbitration in accordance with the Arbitration Act of Ontario. The arbitration shall be conducted in the City of Toronto, Ontario, Canada, by a single arbitrator. The language of the arbitration shall be English. Each party shall bear its own costs of arbitration, unless the arbitrator decides otherwise. You agree that any arbitration must be brought on an individual basis; class arbitrations and class actions are not permitted.

15. Contact Information

For questions or concerns regarding these Terms, please contact us at:
Email: thanksbusdriver2026@gmail.com

Last updated: July 17, 2026

1. Introduction

ThanksBusDriver.com ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

2. Information We Collect

2.1 Information You Provide: When you register as a driver, we collect your full name, email address, company name, phone number (hashed), selfie photo, and company badge/ID photo. When you send a thank‑you, we collect your sender name (if provided), message, and the amount of points awarded.

2.2 Automatically Collected Information: We use sessionStorage (similar to session cookies) to maintain your login session and preferences. We do not use tracking cookies, analytics cookies, or any third‑party tracking tools. We do not collect IP addresses, device information, or browsing history.

2.3 Payment Information: All payments are processed by Stripe. We do not receive or store your credit card details, bank account numbers, or other financial data. Stripe's privacy policy governs their handling of your payment information.

3. How We Use Your Information

• To create and manage your account;
• To verify your identity and approve driver registrations;
• To process redemptions and ship items;
• To display your points balance and thank‑you history;
• To communicate with you about your account, redemptions, or platform updates;
• To maintain the security and integrity of the Platform;
• To comply with legal obligations.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

• Service Providers: We use Amazon Web Services (AWS) for hosting. Your data is stored in AWS data centres in Canada. We also use Stripe for payment processing. These providers are contractually bound to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation.

5. Data Retention

We retain your personal information as long as your account is active and as needed to provide the service. If you close your account, we will delete your personal information within 30 days, except where we are required to retain certain data for legal or regulatory purposes (e.g., transaction records).

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you;
• Request corrections to inaccurate or incomplete information;
• Withdraw your consent to our collection and use of your information (subject to legal limitations);
• Delete your account and associated data (contact us at the email below).

To exercise any of these rights, please contact us with your request.

7. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), secure API communications, and limited access to data by authorised personnel. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Session Storage

We use sessionStorage to store a temporary session identifier (token) that allows you to remain logged in. This data is stored only in your browser and is automatically cleared when you close the browser window. We do not use persistent cookies, tracking cookies, or any third‑party advertising technologies.

9. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected such information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:
Email: thanksbusdriver2026@gmail.com

Last updated: July 17, 2026

1. General Statement

ThanksBusDriver.com sells digital services – specifically, the ability to send a thank‑you to a driver and award points through a paid transaction. Points themselves are not sold, and redemptions are not purchases. This Refund Policy applies solely to the payment made to send a thank‑you.

2. No Refunds for Completed Transactions

Once a thank‑you payment has been successfully processed and points have been awarded to the driver, the transaction is considered final. We do not offer refunds for completed transactions, including where:

• The user changes their mind after sending the thank‑you;
• The driver's account is later deactivated or suspended;
• The driver does not redeem their points;
• The user mis‑entered the amount.

3. Payment Errors & Technical Issues

If a payment error occurs – such as a double charge, a technical glitch that prevents points from being awarded, or an incorrect amount being charged – we will investigate promptly. If we confirm that an error has occurred on our or Stripe's side, we will issue a full refund to the original payment method. Please contact us within 30 days of the transaction to report such issues.

4. Refund Process

If a refund is approved, we will process it through Stripe back to the original payment method. Refunds typically appear on your statement within 5‑10 business days, depending on your bank or card issuer.

5. Disputes & Chargebacks

If you believe a charge is unauthorised or incorrect, you should contact us first. We will work with you and Stripe to resolve the issue. Filing a chargeback without contacting us may delay resolution and may result in your account being suspended.

6. Limitations

• We are not responsible for currency conversion fees or foreign transaction fees imposed by your bank.
• Refunds are only issued to the same credit card or payment method used for the original purchase.
• We reserve the right to deny refund requests that we determine to be fraudulent, abusive, or made in bad faith.

7. Contact Us

To request a refund or report a payment error, please contact:
Email: thanksbusdriver2026@gmail.com

Last updated: July 17, 2026